Booking policies

1. Cancellations

   We require twenty-four hours notice to reschedule or cancel an appointment, and a credit card to book. We reserve the right to charge a cancellation fee for appointments changed or cancelled within that window.

2. Late arrivals

   If you arrive more than ten minutes late, the service will run at our discretion. We may need to modify or cancel the appointment to stay on time with the rest of the day. If we cannot accommodate a late arrival, the cancellation policy applies.

3. Refunds and adjustments

   All service sales are final, and payment is due at the time of the appointment. If you are not fully satisfied with your service, reach out within two weeks and we will see how we can help.

4. Product exchanges

   We are happy to exchange any product purchased in the salon within thirty days of purchase.